FAQ
- WHAT ARE YOUR DAYS AND HOURS OF OPERATIONS?
Open all days except Tuesdays
Monday: 10:30am - 7pm
Tuesday: Closed
Wednesday: 12pm - 7pm
Thursday: 10:30am - 7pm
Friday: 10:30am - 7pm
Saturday: 10:30am - 5:30pm
Sunday: 11am - 6:30pm
- HOW DO I BOOK AN APPOINTMENT?
Two ways to book your bridal appointment:
- Book online through our website (here)
- Calling us at +1 (818) 619-5842 during business hours
- WHAT IS YOUR PRICE RANGE?
Regular gowns: $2,000-$9,000
Sample Sale gowns: $1,000 - $2,000
- WHAT ARE YOUR ORDER TIMES?
- Standard times: 6-8 months for most of our designers
- Rush: available upon availability for each designer, usually for an additional fee.
- WHAT IS YOUR CRITERIA REGARDING GUESTS?
- We allow up to 3 guests in addition to our bride, and do not allow anyone under 5 years of age.
- WHY IS MY CREDIT CARD NEEDED TO BOOK AN APPOINTMENT?
- We require a credit card to hold the bridal appointment slot. However, the card would be charged a $50 fee for any no-shows or appointments canceled or rescheduled with less than 48 hours to the appointment start time.
- DO YOU SELL GOWNS OFF-THE-RACK?
- Yes - we do sell off the rack, but note that this is a smaller selection and it’s first-come first-serve.
- Off-the-rack gowns are ideal for brides with wedding dates less than 5 months away
- It's important to note that these are usually gowns that have been tried on in store and are 'lightly-loved' (not always brand new).
- DO YOU SERVE CHAMPAGNE?
- For continued safety reasons, we continue not allowing nor serving champagne or any other alcoholic beverages in our showroom. However, there are a few places nearby that we recommend after saying YES!